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Customer Service

Thank you for shopping at zents.com

Our customer service concierge will be delighted to assist you with anything you might need. Please call us Monday through Friday between 9 am – 5 pm MST at 888.463.4236 x 221 (toll-free) or email us at [email protected].

UPS map of estimated delivery times

Shipping

WHAT ARE YOUR SHIPPING AND HANDLING RATES?

ZENTS offers flat fees for shipping and handling, regardless of the weight or size of your order.

  • Complimentary standard ground, shipped within the U.S. Order ships via UPS unless it is PO Box, then it will ship US Mail.
  • 3rd Day Air: $20 – Please allow for processing time. US orders only. Order shipped via UPS.
  • 2nd Day Air: $20 – Please allow for processing time. US orders only. Order shipped via UPS.
  • Overnight delivery: $40 – Please allow for processing time. US orders only. Order shipped via UPS.
  • International shipping – Rates vary by country. Please contact ZENTS for a quote if you would like to ship it with a different carrier or expedited. ZENTS ships international shipment via US Mail.

INTERNATIONAL SHIPPING

Orders shipped to locations outside the United States may be subject to additional customs duties or taxes. Additional fees are the responsibility of the buyer. ZENTS ships international orders via US Mail unless otherwise specified by customer and with approval of quote.

WHEN WILL MY ORDER ARRIVE?

Orders are generally shipped within 24 – 48 hours (Monday-Friday 9am-5pm MST) from our Colorado location. If your order hasn’t reached you within 10 business days please contact us. Please allow for extra time during December, as the mail and PS are often delayed with holiday shipments.

HOW DO I CHECK ON THE STATUS OF MY ORDER?

You may contact us by email at [email protected] or by phone at 888.463.4236 (please note our business hours are Monday – Friday 9 am-5 pm MST). We ask that you provide your name, order number, date of order, and contact information.

I JUST ORDERED, BUT I MAY HAVE MADE A MISTAKE ON MY ORDER, HOW CAN I CORRECT IT?

Please review your automatic e-mail confirmation. If there is an error on your order, contact ZENTS immediately. You can reach us by phone at 888.463.4236 or by e-mail at [email protected]. We are happy to correct any mistakes before the order has shipped, but your order is often shipped out the same day, so please let us know right away. If your package has already been sent ZENTS is not responsible for the cost of reshipping the order, unless an error has been made by our team.

Payment methods

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

For online orders, we accept Visa, MasterCard, Discover, and American Express. If you prefer to pay with a check, please place your order by phone at 888.463.4236 to assure correct total. Your order will be processed when payment is received.

Sales tax

We are required by law to collect sales tax for orders shipped to the state of Colorado.

Returns & Exchanges

HOW DO I RETURN PRODUCTS?

ZENTS accepts returns for unopened, unused items within 15 days of receipt of your order. We cannot refund shipping unless an error was made by our processing team. Shipping will be charged on any replacement products. To request a return, please contact customer service at 888.463.4236 or email at [email protected].

WHAT DO I DO IF I RECEIVE A DAMAGED PRODUCT?

If your products were damaged during shipment, please save the box and its contents, take pictures of damage and contact us at [email protected]. We will contact the carrier and your damaged products will be replaced.

Coupons

1) All shipping offers are valid only in the continental US.
2) Coupons can only be redeemed on www.zents.com, and are not valid in stores or on partner sites.
3) Offers may not be applied to purchases made before or after the offer period.
4) Out of stock and sale items are excluded from coupons.

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