Returns

 

Thank you for shopping at zents.com

Our Colorado-based customer service team is here to assist with refunds. Please call us at 888.463.4236 x 221 (toll-free) or email us at customerservice@zents.com. We are available Monday through Friday between 9 am – 5 pm MST, and will respond to any weekend or after hours voicemails and emails promptly.

How do I return my products?

ZENTS accepts returns for unopened, unused, or lightly tested items within 15 days of receiving the item. We cannot refund shipping charges unless an error was made by our processing team. Shipping will be charged on any replacement products unless an error was made by our team. To request a return, please contact customer service at 888.463.4236 or email at customerservice@zents.com.

I just ordered but I may have made a mistake on my order. How do I correct it? 

Please review your e-mail confirmation. If there is an error on your order, contact ZENTS immediately. You can reach us by phone at 888.463.4236 or by e-mail at customerservice@zents.com.

We are happy to correct any mistakes before the order has shipped, but often orders are shipped out the same day, so please let us know right away if you catch a problem. If your package has already been sent ZENTS is not responsible for the cost of reshipping the order, unless an error has been made by our team.

My package is missing or damaged

If your package goes missing or arrives is damaged during shipment, please let us know immediately so we can file a claim with the carrier and get your product replaced quickly.

Damaged items

• Please save the box and its contents.
• Take pictures of the damage and contact us at customerservice@zents.com so that we can replace your damaged product.
• Claims must be filed with the carrier within 30 days of the package's arrival. After that date, we are unable to assist with filing a claim. 

Missing items

• Claims for missing items must be filed within 15 days of when a package has been scanned by the carrier or marked as delivered. After that date we are unable to assist with refunds for missing packages. 
• Replacements for eligible missing packages are sent after the carrier's investigation is complete.  

What do I do if I received an incorrect item?

We take great care to make sure your order is perfect, but if a mistake has been made on your order, please contact our customer service team at customerservice@zents.com. We will get the correct item sent out to you immediately. 

How are refund payments issued?

Refunds are returned to the original payment method used to place your order. Once a refund is issued most payment providers show a pending refund in their system immediately. However, it may take a few days for the refund transaction to clear. 

Here to help

For additional questions about returns and refunds please see our FAQ page or reach out to our friendly customer service team for help.